HB 90.2-2000 R2016

This Handbook is written about the way a service industry operates. It provides a competency-based approach to service development and delivery that recognizes that both the point of contact with the customer is critical, and back-of-house activities are needed to deliver the service to achieve customer satisfaction. It will provide both a sound approach to ISO 9001: 2000 for service industries, and a better understanding of the benefits that service organizations implementing the Standard can achieve.
RECONFIRMATION NOTICE
Technical Committee QR-008 has reviewed the content of this publication and in
accordance with Standards Australia procedures for reconfirmation, it has been
determined that the publication is still valid and does not require change.
Reconfirmed documents cannot be amended, but may be formally revised and a new
edition published.
Certain documents referenced in the publication may have been amended since the
original date of publication.